Last Updated: 3 September 2026

At Jin Yu Shelving & Racks, operated by JIN YU TRADING PTE LTD, we want you to be satisfied with your purchase. This Return & Refund Policy explains when Products purchased from us may be returned, exchanged, repaired or refunded.

This policy applies to purchases made through our Website at www.jinyu-trading.com and, where applicable, purchases or orders arranged directly with our sales team.

Nothing in this policy limits or excludes any rights or remedies that you may have under applicable Singapore law.

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1. ABOUT US

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JIN YU TRADING PTE LTD

Business name: Jin Yu Shelving & Racks

Address:
Joo Seng Warehouse (Block 3)
3 Upper Aljunied Link #02-03
Singapore 367902

Email: sales@jinyu-trading.com

Telephone / WhatsApp: +65 9003 7327

Website: www.jinyu-trading.com

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2. WHEN CAN YOU RETURN A PRODUCT?

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You should contact us if:

• You received the wrong Product;

• The Product is damaged when delivered;

• The Product has a manufacturing defect;

• The Product does not correspond with the agreed description or specifications;

• Parts or components are missing;

• There is a significant discrepancy between what you ordered and what was supplied; or

• You believe that the Product does not meet your rights under applicable Singapore law.

We will assess the issue and determine the appropriate remedy based on the circumstances and applicable law.

Depending on the circumstances, the remedy may include:

• Replacement;

• Replacement of affected components;

• Repair;

• Refund;

• Exchange; or

• Another appropriate remedy.

 

 

3. PRODUCTS DAMAGED DURING DELIVERY

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Please inspect your Products when they arrive where reasonably practicable.

If a Product appears damaged upon delivery, please contact us as soon as reasonably practicable.

Please provide:

• Your order number or invoice number;

• Your name;

• Contact number;

• A description of the damage;

• Photographs showing the damaged Product;

• Photographs of the packaging, where available; and

• Any other information reasonably requested by us.

We may require the Product to be inspected before determining the appropriate remedy.

If the damage was caused during delivery and you have a valid claim, we will work with you to arrange an appropriate remedy.

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4. WRONG PRODUCT OR MISSING ITEMS

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If you receive a Product that is different from the Product you ordered, or if components or items are missing, please contact us as soon as reasonably practicable.

We may request photographs, order information and other details to verify the issue.

Where we confirm that the incorrect Product or missing item was caused by an error on our part, we may arrange, as appropriate:

• Delivery of the correct Product;

• Collection of the incorrect Product;

• Delivery of missing components;

• Replacement;

• Repair; or

• Refund.

We will discuss the appropriate arrangement with you based on the circumstances.

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5. DEFECTIVE PRODUCTS

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If you believe a Product has a manufacturing defect or other defect that existed at the time of supply, please contact us as soon as reasonably practicable.

We may ask you to provide photographs, videos, descriptions or other information to help us assess the issue.

Depending on the nature of the defect, we may:

• Provide replacement components;

• Repair the Product;

• Replace the Product;

• Provide a refund; or

• Provide another remedy available under applicable law.

The appropriate remedy will depend on the circumstances, the nature of the defect and applicable Singapore law.

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6. PRODUCTS THAT ARE NOT DEFECTIVE

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A change of mind, incorrect product selection or failure to measure the available space correctly does not automatically mean that a Product is defective.

Before purchasing, customers should ensure that the Product is suitable for:

• The intended use;

• Available space;

• Required dimensions;

• Intended load;

• Installation environment; and

• Other site-specific requirements.

If you are uncertain about Product suitability, please contact us before purchasing.

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7. CHANGE-OF-MIND RETURNS

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Unless otherwise agreed by us in writing, we do not guarantee returns or refunds solely because a customer has changed their mind or no longer wants a Product.

Where we voluntarily agree to accept a change-of-mind return, the return may be subject to conditions including:

• The Product being unused;

• The Product being in its original condition;

• The Product being complete with all components;

• The original packaging being retained where reasonably possible;

• The Product not having been modified or assembled in a manner that prevents resale;

• The customer arranging or paying for return transportation; and

• A reasonable restocking or handling charge where applicable.

We reserve the right to decline a discretionary change-of-mind return where the Product cannot reasonably be resold.

This section does not affect any rights that cannot legally be excluded under Singapore law.

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8. ASSEMBLED PRODUCTS

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Products that have already been assembled may be more difficult to return.

If you wish to return an assembled Product for a reason that is not related to a defect, incorrect Product or other valid claim, acceptance of the return will be at our discretion.

Additional transport, disassembly, handling or restocking costs may apply where we agree to such a return.

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9. CUSTOMISED, SPECIAL-ORDER AND MADE-TO-ORDER PRODUCTS

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Customised, specially ordered, made-to-order or otherwise non-standard Products may not be eligible for return due to change of mind.

This may include Products that have been:

• Customised to your specifications;

• Specially ordered from a supplier;

• Prepared specifically for your requirements;

• Modified at your request; or

• Ordered in a configuration that is not normally stocked.

If a customised or special-order Product is defective, incorrect or otherwise subject to a valid claim under applicable law, we will assess the matter and provide an appropriate remedy.

Any special return or cancellation conditions applicable to a customised order will be communicated before the order is confirmed where reasonably practicable.

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10. BULK AND COMMERCIAL ORDERS

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Bulk, wholesale, commercial or business orders may be subject to specific quotation, order and return conditions.

If special terms have been agreed in writing for your order, those terms may apply in addition to this policy.

For large or commercial orders, customers should confirm quantities, dimensions, specifications, configurations and site requirements before confirming the order.

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11. RETURN REQUEST PROCESS

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To request a return, replacement, repair or refund, contact us at:

sales@jinyu-trading.com

or

+65 9003 7327

Please provide:

1. Your name;

2. Order or invoice number;

3. Product name;

4. Date of purchase;

5. Description of the problem;

6. Photographs or videos showing the issue, where applicable; and

7. Any other information reasonably required to assess your request.

Please do not return a Product without first contacting us and receiving return instructions.

Unauthorised returns may be delayed because we may not be able to identify the order or determine where the Product should be sent.

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12. INSPECTION OF RETURNED PRODUCTS

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Where appropriate, we may inspect a returned Product before approving a return, replacement, repair or refund.

The inspection may consider:

• The condition of the Product;

• Whether the reported defect exists;

• Whether the Product corresponds with the order;

• Whether components are missing;

• Whether the Product has been modified;

• Whether the Product has been incorrectly assembled or installed;

• Whether the Product has been misused or overloaded; and

• Other relevant circumstances.

We will not unreasonably delay the assessment of a valid claim.

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13. RETURN CONDITION

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Where a return is approved, we will advise you how the Product should be returned.

Depending on the reason for the return, we may require the Product to be:

• Complete;

• Properly packed;

• Accompanied by relevant components;

• Accompanied by accessories;

• Accompanied by the original invoice or order information; and

• In a condition suitable for inspection.

These conditions will not be applied in a way that removes rights or remedies that you have under applicable Singapore law.

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14. RETURN DELIVERY COSTS

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The party responsible for return transportation will depend on the reason for the return.

Where a Product is confirmed to be defective, incorrect or damaged due to circumstances for which we are responsible, we will discuss and arrange an appropriate return or collection arrangement.

For discretionary returns, such as approved change-of-mind returns, the customer may be responsible for return delivery, collection, disassembly or other associated costs.

We will inform you of any applicable charges before proceeding where reasonably practicable.

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15. REFUNDS

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If a refund is approved, we will process the refund using an appropriate payment method.

Where reasonably practicable, refunds will generally be made using the original payment method.

The time required for the refund to appear in your account may depend on:

• Your bank;

• Card issuer;

• Payment service provider;

• Payment method; and

• Other financial institutions involved in the transaction.

A refund may not be processed until any required Product inspection or return has been completed.

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16. PARTIAL REFUNDS

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In certain circumstances, a partial refund may be appropriate.

For example, this may occur where:

• Only part of an order is affected;

• Only certain components are defective;

• A minor issue can reasonably be remedied without replacing the entire Product; or

• Another partial remedy is appropriate under the circumstances.

Any partial refund will be discussed with the customer where appropriate.

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17. REPLACEMENTS

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Where a replacement is approved, we may replace:

• The entire Product;

• The affected component; or

• Another part of the order affected by the issue.

Replacement Products are subject to availability.

If the exact replacement is unavailable, we may discuss an alternative remedy with you.

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18. REPAIR

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Where appropriate, we may offer to repair a defective Product instead of replacing it or providing a refund.

Whether repair is appropriate will depend on:

• The nature of the defect;

• Availability of replacement parts;

• Product condition;

• Safety considerations;

• Practicality of repair; and

• Applicable law.

 

 

19. NORMAL WEAR AND TEAR

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Normal wear and tear resulting from ordinary use is generally not considered a manufacturing defect.

This may include reasonable deterioration resulting from normal use, handling, assembly or storage.

However, whether an issue constitutes normal wear and tear or a defect will depend on the particular circumstances.

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20. DAMAGE CAUSED BY MISUSE

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A return, replacement or refund may not be available where damage results from circumstances such as:

• Overloading;

• Incorrect assembly;

• Incorrect installation;

• Improper use;

• Negligence;

• Accidental damage;

• Unauthorised modification;

• Cutting, drilling or welding;

• Failure to follow assembly instructions;

• Failure to follow safety instructions;

• Use outside the intended purpose;

• Exposure to unsuitable conditions;

• Improper storage; or

• Damage caused after delivery by persons other than us.

This does not affect any rights that cannot legally be excluded.

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21. LOAD CAPACITY AND RETURNS

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Customers are responsible for ensuring that shelving and racking Products are used within their stated load capacity.

Overloading or uneven loading can cause damage or structural failure.

A claim may not be accepted where damage is caused by exceeding the stated load capacity or by improper loading.

If you are unsure about the appropriate load capacity or configuration for your requirements, please contact us before purchasing.

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22. INSTALLATION-RELATED ISSUES

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If a Product has been installed by a customer or third party, we may need to determine whether an issue was caused by:

• The Product itself;

• Incorrect assembly;

• Incorrect installation;

• Site conditions;

• Incorrect anchoring;

• Improper loading; or

• Other installation-related factors.

Where a Product itself is defective, we will handle the claim in accordance with applicable law.

Where an issue is caused by incorrect installation or other circumstances outside our responsibility, the Product may not qualify for a remedy on that basis.

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23. PRODUCTS DAMAGED AFTER DELIVERY

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Once Products have been delivered, customers should take reasonable care to store, handle, assemble and use them properly.

Damage occurring after delivery may not qualify for a return, replacement or refund where the damage was caused by circumstances outside our responsibility.

This includes damage caused by:

• Moving the Product;

• Incorrect storage;

• Incorrect assembly;

• Incorrect installation;

• Impact;

• Water or unsuitable environmental conditions;

• Overloading;

• Unauthorised modifications; or

• Other misuse.

 

 

24. EXCHANGE POLICY

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We may, at our discretion, permit an exchange for certain Products where the Product is unused and in suitable condition for resale.

An exchange is not guaranteed for change-of-mind purchases.

Any price difference between the original Product and replacement Product must be settled appropriately.

Additional delivery, collection or handling charges may apply.

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25. RETURN DEADLINES

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If you believe that you have received a defective, damaged, incorrect or incomplete Product, please contact us as soon as reasonably practicable after discovering the issue.

Prompt notification helps us investigate the matter and, where appropriate, coordinate with delivery providers or suppliers.

Nothing in this policy removes any statutory limitation period or other legal right that applies under Singapore law.

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26. SALE, CLEARANCE AND DISCOUNTED PRODUCTS

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Sale, clearance or discounted Products may be subject to special terms communicated at the time of purchase.

A discounted price does not automatically mean that a Product is defective or that statutory rights do not apply.

Where a sale or clearance Product has a known defect or limitation that was specifically disclosed to you before purchase, that disclosed condition may be taken into account when assessing a subsequent claim.

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27. GIFT PURCHASES

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If a Product was purchased as a gift, any refund will generally be made to the original purchaser or original payment method, unless we agree otherwise.

The original order or invoice information may be required to process a return or refund.

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28. FRAUDULENT OR ABUSIVE RETURN REQUESTS

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We reserve the right to investigate return requests and take appropriate action where we reasonably suspect:

• Fraud;

• False claims;

• Product substitution;

• Intentional damage;

• Repeated abuse of our return process; or

• Other misuse of this policy.

This does not affect legitimate consumer rights under applicable Singapore law.

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29. NO AUTOMATIC REFUND FOR UNSUITABLE PURCHASES

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Before purchasing, customers should confirm that the Product is appropriate for their intended use.

This includes confirming:

• Product dimensions;

• Available space;

• Required height;

• Required width and length;

• Load requirements;

• Number of shelves or tiers;

• Product configuration;

• Installation requirements; and

• Other relevant specifications.

An incorrect measurement or unsuitable selection by the customer does not automatically entitle the customer to a refund.

Where we have provided incorrect product information or supplied a Product that does not correspond with the agreed specifications, the matter will be handled appropriately.

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30. DELIVERY AND RETURN OF LARGE PRODUCTS

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Shelving and racking Products may be bulky or heavy.

Where a return is approved, transportation may require special arrangements.

Depending on the circumstances, we may arrange collection or provide instructions for return.

Customers should not attempt to transport heavy or bulky Products in a manner that creates a safety risk.

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31. OUR RIGHTS UNDER THIS POLICY

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We reserve the right to:

• Request reasonable information relating to a return;

• Inspect Products;

• Request photographs or videos;

• Determine whether an issue is reasonably attributable to a Product defect or another cause;

• Arrange collection where appropriate;

• Offer repair or replacement where appropriate;

• Refuse fraudulent or abusive claims; and

• Update this Return & Refund Policy from time to time.

We will exercise these rights consistently with applicable Singapore law.

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32. STATUTORY RIGHTS

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Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any rights, remedies, guarantees or protections that cannot legally be excluded or limited under Singapore law.

If a provision of this policy conflicts with a mandatory requirement of Singapore law, the applicable law will prevail to the extent of the conflict.

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33. CHANGES TO THIS RETURN POLICY

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We may update this Return & Refund Policy from time to time.

Changes may be made to reflect:

• Changes to our Products;

• Changes to our business;

• Changes to our return procedures;

• Changes to our delivery arrangements;

• Changes in technology;

• Changes in applicable laws; or

• Other operational requirements.

The latest version will be published on our Website with the applicable “Last Updated” date.

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34. CONTACT US

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If you have questions about a return, refund, replacement, damaged Product, defective Product or any other issue relating to your purchase, please contact us.

JIN YU TRADING PTE LTD

Jin Yu Shelving & Racks

Joo Seng Warehouse (Block 3)
3 Upper Aljunied Link #02-03
Singapore 367902

Email: sales@jinyu-trading.com

Telephone / WhatsApp: +65 9003 7327

Website: www.jinyu-trading.com

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35. FINAL NOTE

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We aim to handle return and refund requests fairly and reasonably.

If you experience a problem with a Product, please contact us before attempting to return or dispose of the Product. In many cases, an issue may be resolved quickly by replacing a component, arranging a repair or providing another suitable solution.

Our goal is to resolve genuine Product issues efficiently while ensuring that customers receive Products that correspond with their purchase.

JIN YU TRADING PTE LTD

Jin Yu Shelving & Racks

Joo Seng Warehouse (Block 3)
3 Upper Aljunied Link #02-03
Singapore 367902

Email: sales@jinyu-trading.com
Telephone / WhatsApp: +65 9003 7327
Website: www.jinyu-trading.com

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